Shipping Policy

We aim to process and ship all orders as quickly as possible.

• Orders are typically processed within 1–3 business days
• Delivery times vary depending on location and shipping method
• Shipping costs are calculated at checkout
• Once shipped, LUNARA is not responsible for delays caused by carriers

You will receive a confirmation email with tracking information once your order has been dispatched.

Returns & Refunds

Your satisfaction is important to us.

Returns

• Returns are accepted within 14 days of delivery
• Products must be unused, unopened, and in original packaging
• Proof of purchase is required

Non-Returnable Items

• Opened or used skincare products
• Sale or promotional items

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within a reasonable timeframe.

Shipping fees are non-refundable unless the item arrived damaged or defective.